T&C's
Terms & Conditions – Lead of the Pack - Dog Walking and Training
1. Introduction
These Terms & Conditions govern the provision of dog walking services by
Lead of the Pack - Dog Walking and Training
("we", "us", "our"). By subscribing to our services, you ("the client", "owner") agree to these terms in full.
2. Services Provided
We offer scheduled dog walking services on a subscription basis, which may include:
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Solo or group walks
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Fixed or flexible walking schedules
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Additional services (e.g., feeding, towel drying, basic care)
All services are subject to availability and confirmation.
3. Subscription Plans
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Services are billed on a monthly subscription basis.
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Subscription details (frequency, duration, pricing) will be agreed upon prior to commencement.
4. Payments
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Payments must be made in advance of the service period.
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Accepted payment methods: [bank transfer/card/cash/etc.].
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Late payments may result in suspension of services.
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Prices are subject to change with at least 14 days’ notice.
5. Client Responsibilities
The client agrees to:
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Provide accurate information about the dog’s health, behaviour, and vaccination status.
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Ensure the dog is microchipped, vaccinated, and legally compliant.
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Disclose any history of aggression or behavioural issues.
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Provide safe access to the property (keys, codes, etc.).
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Ensure the dog is fit and healthy for walks.
6. Dog Welfare & Safety
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We prioritise the safety and wellbeing of all dogs in our care.
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Dogs may be walked in groups unless otherwise agreed.
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We reserve the right to refuse or stop walking any dog showing aggressive or unsafe behaviour.
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In case of emergency, we will seek veterinary care. Any associated costs remain the client’s responsibility.
7. Insurance & Liability
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We hold appropriate public liability insurance.
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While we take all reasonable care, we are not liable for:
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Illness, injury, or death of a dog unless due to proven negligence
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Loss or damage to property unless caused by our negligence
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Clients remain responsible for any damage or injury caused by their dog.
8. Cancellations & Refunds
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Clients must provide at least 48 hours’ notice to cancel a walk.
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Missed walks without notice are non-refundable.
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We reserve the right to cancel services due to extreme weather, illness, or unforeseen circumstances. Where possible, alternative arrangements will be offered.
9. Access & Keys
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Clients may provide keys or access codes at their own risk.
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We will take reasonable precautions but are not liable for loss unless due to negligence.
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Keys will be securely stored and returned upon termination of services.
10. Photos & Marketing
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We may take photos/videos of dogs during walks.
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These may be used for marketing purposes unless the client requests otherwise in writing.
11. Data Protection
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Personal information will be handled in accordance with applicable data protection laws.
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Information will only be used for service provision and will not be shared without consent.
12. Termination of Service
We reserve the right to terminate services immediately if:
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A dog poses a safety risk
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Terms are breached
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Payment is not received